Return Policy

Returns Policy

Our return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Certain items are non-returnable, including:

Perishable goods (e.g., food, flowers, newspapers, or magazines)
Intimate or hygienic products
Hazardous materials or substances
Flammable liquids or gases

Other non-returnable items include:

Gift cards
Downloadable software
Certain health and personal care items

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

Partial Refunds (If Applicable)

In certain circumstances, only partial refunds are granted:

Books with clear signs of use
CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened
Items not in their original condition, damaged, or missing parts for reasons not due to our error
Items returned more than 30 days after delivery

Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email that we have received your item. We will also inform you whether your refund has been approved or denied.

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a few days.

Late or Missing Refunds (If Applicable)

If you have not received your refund:

Check your bank account.
Contact your credit card company; it may take time for your refund to post officially.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at support@apirex.co.

Sale Items (If Applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (If Applicable)

We only replace items that are defective or damaged. If you need to exchange an item for the same product, send us an email at support@apirex.co and ship your item to:
XXX.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver.

Return Shipping

To return your product, mail it to:
XXX.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Insurance

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For items valued over £30, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item