FAQ

How can I track my package?
You can track your package by entering your order number and email address in the "Track My Order" section on our website or by emailing our support team at support@apirex.co.

What is the delivery time for your products?
We aim to ship your order within 24 hours, though it may sometimes take up to 72 hours. After shipping, delivery generally takes 10 to 15 business days (subject to variations based on promotions and shipping service).

Is delivery free?
It depends on factors such as offers and periods. If delivery is free, it will be specified on our website.

Do you deliver worldwide?
Currently, we mainly deliver to Europe. Please check the list of available delivery countries when placing your order.

Where do you ship your products from?
Our headquarters are in Canada, and our international warehouse is located in China. However, with our recent expansion, we plan to launch future collections from a warehouse in Canada to enable faster deliveries within 7 days in Canada.

I haven't received all the items from my order. What should I do?
Items in your order may be shipped separately based on their origin. If your order includes items from multiple warehouses, you will receive separate deliveries. Any remaining items should arrive soon.

I received a damaged item. What can I do?
We apologize for the inconvenience. Please contact us via email at support@apirex.co or through our website's contact form, and we will send you a replacement item as quickly as possible.

What is the quality of the products you offer?
Our products are carefully crafted by professionals, using high-quality materials to ensure excellent standards.

What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal. However, we do not accept checks, money orders, or bank transfers.

How can I return a product?
Contact us at support@apirex.co for any return inquiries. For detailed information, please refer to our return policy.

Do you cover return costs?
All return fees and other related costs are the customer's responsibility.

Can I request a refund for the product?
Yes, you can submit a refund request to support@apirex.co. Please note that once a product has been shipped, any attempt to cancel an order or request a refund through your financial institution without contacting us first will be treated as a fraud attempt and reported.