Expedition Policies

Delivery and Shipping Policy

VIOLATION OF TERMS

Any attempt to breach our terms will be prosecuted and reported as an attempted fraud.

Once the product has been shipped, any attempt to cancel an order or request a refund through your financial institution without contacting us will be considered FRAUD, and you may be subject to a legal complaint from our company.

Our goal is to provide you with the best delivery options, regardless of where you live. We deliver daily to hundreds of customers worldwide, striving to offer services of the highest quality.

DELIVERY TIMES

Europe: 1-3 business days for processing.
Shipping times:
- Europe (France, Belgium, Luxembourg, Switzerland, Germany, Spain, Italy, Sweden, Denmark, Austria, Netherlands, etc.): 5-10 business days.
- Rest of Europe: 10-15 business days.
- Rest of the World: 20-30 business days.
- USA: 5-10 business days.
- United Kingdom: 5-7 business days.
- Canada and Australia: 10-30 business days.

For further information about delivery to specific countries, contact us via email at support@apirex.co.

All orders will be dispatched from the indicated warehouse within a maximum of 1-3 business days. During sales periods, please allow up to 6 business days for dispatch.

DELAYS IN DELIVERY

If your order is not delivered within the expected timeframe, please contact us for assistance.

For standard shipping delays exceeding 70 days, we will refund your order, and you may keep the item. This does not apply to stolen, lost, or incorrectly addressed orders. We always rely on the tracking number provided.

Delivery delays may result from logistical challenges, reduced flights, remote locations, or limited courier availability. Rest assured, we will monitor your order and ensure its delivery.

Please consider national holidays that may impact delivery times.

INTERNATIONAL SHIPPING

We work with small vendors worldwide to share their products. Some of our items are shipped directly from international vendors. Due to the nature of the shipping industry, delays are sometimes unavoidable. Therefore, all delivery times are guidelines, and specific delivery dates cannot be guaranteed.

ORDER NOT RECEIVED

If you placed an order and have not received it within the indicated time, please contact us for assistance. However, inquiries within four days of purchase are not actionable. As mentioned, we have a preparation and shipping time of 1-3 business days, followed by 5-10 business days for delivery.

CUSTOMS DUTIES

Customers are responsible for any customs duties. We do our best to avoid additional charges by shipping larger orders in separate parcels. Customs fees are random, and we cannot guarantee exemption. Refusing to pay customs duties is not a valid reason for a refund.

PRE-ORDER OR OUT-OF-STOCK ITEMS

If your order includes a pre-order or out-of-stock item, we will ship all available items immediately and send the pre-ordered or out-of-stock items as soon as they become available. If you receive part of your order, rest assured that the remaining items will follow shortly.

TRACKING YOUR ORDER

You will receive a confirmation email and/or SMS (if you provided a mobile number) with a tracking ID and link to follow your package's journey. To track your package, visit our tracking page. If you are unsure of your tracking number, use our order lookup tool by clicking on the "Track My Order" menu. Please allow 3-7 business days for tracking information to appear.

DISCLAIMER FOR INCORRECT ADDRESS

It is the buyer's responsibility to ensure the delivery address provided is accurate. While we strive to expedite processing times, correcting an incorrect address is only possible within a limited window. Contact us immediately at support@apirex.co if you believe you provided the wrong address.

DISCLAIMER FOR INCORRECT SIZE

It is the buyer's responsibility to ensure the correct size is selected. If you realize the size is incorrect, contact us immediately at support@apirex.co. We will do our best to accommodate changes within the available processing time.

DISCLAIMER FOR LOST OR STOLEN PRODUCTS

Apirex is not responsible for lost or stolen packages marked as delivered to the address provided at the time of order. If your tracking information indicates delivery but you did not receive the package, please contact the courier or local authorities to resolve the issue. We cannot issue refunds or replacements for lost or stolen products.